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Backup Horror Stories

Regardless of who provides your IT solutions, as a business owner, you are ultimately responsible for your data.

When we've been asked to look at the existing backup arrangements for businesses we've found a set of shocking but common situations, such as

Backups that have failed for long periods of time without anyone noticing, leaving clients with no backup at all

Backups that are sent over insecure networks, making the data easy to intercept and read

Backups where 'off-site' is the home of an employee, with no physical access controls or protection

Backups where there is no 'off-site' copy of data, so a physical issue such as flood or fire would wipe out the lot

Incorrect retention policies resulting in missing compliance copies of data

Backups, of backups, of backups .... which is adding no value but costing a fortune

Backups with inconsistencies that would prevent data restore

 

In fact, in recent audits, we haven't looked at any backup arrangements that we've been totally satisfied with :-(  

 

The disconnect is large so to help set you on the right path take a look at our bare essentials checklist to assess your current backup regime against good backup practices.

The Essential System Backup Checklist

Your backup is monitored, and both success and failure is reported

Your system is recovered from backup, and proof of recovery is provided

✔ Your backup data is encrypted where it is stored (at rest) and when being transferred (in transport)

 You have an inventory of annual, monthly, weekly, daily and (if applicable) hourly and half-hourly backups

You have secure offsite storage for your backups

 You have virtual or physical equipment reserved that you can recover to in the event of physical disaster

Data within your cloud services (Office365, SalesForce, Zendesk etc) is backed up in way that you control

Desktops and local devices are backed up if work is saved on them

Your recovery point objective (RPO) is adequate to prevent unacceptable loss of work 

Your recovery time objective (RTO) is adequate to prevent unacceptable loss of productivity

RPO is the last point of work that was saved to a backup - often this is a whole day of work that could be lost.

If that would be a huge issue, you need a shorter RPO say an hour, half-hour or even a few minutes.

RTO is the period of time it takes to recover from a backup - during which your workforce is unproductive.

RTO's can vary from a few minutes to a few days, so it is important to know the RTO your backup provides.

  • 94% of companies that experience severe data loss do not recover

  • 51% of these companies close within two years of the data loss

  • 43% of these companies do not reopen again

  • 70% of small firms go out of business within a year of a large data loss incident

The consequences of data loss due to inadequate backup can be severe.  If you're not sure that what you have is what you need contact Cloud Fixers for a review.